Refund Policy
Our refund policy
Here at Foldem Furniture, we are committed to providing high-quality furniture and excellent customer service. Our refund and return policy complies fully with the New Zealand Consumer Guarantees Act 1993 (CGA), which ensures that our customers have the right to remedies when products fail to meet certain guarantees.
1. Your Rights Under the CGA
Under the Consumer Guarantees Act, our products are guaranteed to be of acceptable quality, match their description and any samples or demonstrations, be fit for the purpose they were purchased for, arrive in good condition and be free from defects, last for a reasonable amount of time.
If a product you purchase from us fails to meet these guarantees, you may be entitled to a repair, replacement, or refund, depending on the severity of the issue.
2. Major vs. Minor Problems
Major Problem: If the fault is substantial (e.g., the item is unsafe, very different from its description, or not fit for purpose), you may choose a refund, replacement, or keep the item and seek compensation for the drop in value.
Minor Problem: If the issue is minor, we will first seek to repair the item within a reasonable time. If we cannot do so, you can then request a replacement or refund.
3. Change of Mind
Please choose carefully. We do not have to provide a refund or exchange if you change your mind, find the item cheaper elsewhere, or decide you no longer want it. However, we may offer store credit or exchange in some cases at our discretion.
4. Returns Process
To request a return, repair, or refund:
Contact us at sales@foldemfurniture.co.nz
Provide proof of purchase (e.g., receipt or invoice)
Describe the issue and, where possible, provide photos. Once we assess the issue, we will let you know your options under the CGA.
5. Conditions for Returns
Items must not be damaged through misuse or neglect. We may require inspection before processing any refund or repair. For custom or made-to-order furniture, your rights under the CGA still apply, but refunds may not be available for reasons like change of mind.
6. Timeframes
We aim to process returns and remedies promptly. Refunds (when applicable) will be processed via the original payment method.
Need Help? If you have any concerns or queries about our refund policy or your rights under the CGA, please contact us — we’re here to help.
021 454 684